Manulife’s Life Moments supports plan members through critical life moments

Manulife has created the Life Moments team to help plan members through critical life moments. Plan members have identified 18 moments in life that cause them the most financial and emotional stress. These life moments include:

  • Birth of a child
  • Child comes of age
  • Overage dependent
  • Joining of families
  • New job
  • Leaving a job
  • Marriage/partnership
  • Critical illness/ injury
  • Retirement
  • Receiving an inheritance
  • Life policy maturing
  • Buying your first home
  • Paying off your mortgage
  • Divorce
  • Death of a loved one
  • Bankruptcy
  • Transition to long term care
  • Living through a disaster or catastrophe

What does this mean to plan members?

No more having to call multiple numbers during these sometimes-difficult times. The Life Moments team, will serve as a single point of contact.

18 life moments are a lot! So, Manulife has decided to tackle these one at a time, starting with the death of a loved one. When the Life Moments team gets a call to notify them of the passing of a plan member, they’ll run a search for other possible products the member might have with Manulife. Once they have all the information they need, they’ll coordinate all necessary notifications across the organization on behalf of the caller and get the claims process started. Having a single point of contact, is a step in the right direction to making this time as easy as possible for members.

Over the next couple of months, Manulife will be rolling out help for members with with additional life moments.

Source: Advance Hub